Vacant job

We show the way when life changes. In our work, we encounter both life and death. Being there when life takes a new turn, with grief and uncertainty, is an important task. It requires courage. We guide and support people in situations where life can be at its most difficult. Through our way of being and acting, with security, care, and guidance, we are there to create the finest ending. A final personal farewell.

A job close to life and death

With us, you build trust and confidence with our customers and act as a guide during a time that, for many, is filled with grief and uncertainty. Working with funerals is varied, eventful, and requires a good understanding of people's wishes. Some of the tasks for a Customer Advisor/Ceremony Host include:

• Providing support and practical guidance to relatives throughout the entire funeral process, from the first meeting to follow-up
• Advising on the planning and execution of the funeral ceremony, including the choice of ceremony type, coffins, urns, and other details
• Preparing cost estimates, handling invoicing, and payments
• Coordinating and communicating with external suppliers such as florists, parishes, religious communities, and authorities
• Acting as a representative in churches, chapels, and other gathering places in connection with ceremonies, which entails overall responsibility for ensuring the ceremony meets the customer's order in a satisfactory manner
• Handling the deceased during personal farewells and preparation for the ceremony
• Picking up the deceased from private homes and residences
• Vehicle maintenance – our vehicles should be as well-maintained as our service

We are now looking for a new colleague to join our team, based at Öström's Funeral Home in Gällivare.

The position is a permanent full-time employment with a start date by agreement. We apply a 6-month probationary period.

What you bring with you

• You have a driver's license and access to your own car
• You have good physical fitness as several heavy lifts occur in the work
• You are structured and have a very good ability to plan and organize your work even when the pace varies
• Experience in customer-focused work
• Good administrative skills and familiarity with various business systems are an advantage
• Willingness to work outside office hours, including evenings and weekends
• It is an advantage if you speak several languages or have experience in care or related operations

Who we are looking for

We always have the customer's needs and wishes in focus. This means that you need to have a strong commitment to the customer, be confident in your competence, and treat people with care and understanding. To be able to handle and create security in difficult situations, you need to be sensitive, communicative, and clear.

We always work to develop and become better, and therefore believe that you are curious about other perspectives, like to change things for the better, and take own initiatives for development.

What we offer

With us, you have the opportunity to strengthen both your personal and professional development. We invest in competence development and have training programs for new employees.

Some of our other benefits are:

• Collective agreement including insurance & pension
• Employee discounts
• Wellness allowance
• Subsidized lunch

How to apply

The last day for applications is 2026-06-18, but since we review applications and call for interviews on an ongoing basis, the position may be filled before this date.

If you want to know more about the role, do not hesitate to contact Jessica Bucht, Customer Area Manager via email: [email protected] (mailto:[email protected])

We look forward to your application!

Öström's Funeral Home – part of Fonus Cooperative

We are Sweden's most utilized funeral home. With long and broad experience of all types of funerals, we are part of a large community from north to south. Since the start in 1945, we have developed with long-term vision in two main areas; funeral services and law. Fonus is run as a cooperative and our common goal is to offer cost-effective and high-quality services. Within Fonus Cooperative, besides Fonus, there are also Familjens Jurist, the Momento agencies, as well as Farväl and Fondkistan.